Return and Refund Policy
Thank you for shopping with Canterbury Creative! Please review your items and order details carefully before completing your purchase.
Returns and Cancellations
We do not accept returns for change of mind or order cancellations, except where required by applicable law. If there is a problem with your order, please contact us so we can help.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, please contact info@thecanterburycreative.com within 3 days of receiving it.
Include your order number, a description of the issue, and clear photos of the item and packaging. Please keep the item and packaging while we review your request.
We will evaluate the issue and work with you on an appropriate resolution. Please contact us before sending anything back.
Exchanges
Exchanges require prior approval. Please email info@thecanterburycreative.com before returning an item or purchasing a replacement.
For an approved change-of-mind exchange, the original outbound shipping cost will be deducted from any credit issued. We will explain any additional shipping costs before you proceed. This deduction does not apply to resolving damaged, defective, or incorrect items.
Refunds
If a refund is approved, we will confirm the amount by email and issue it to your original payment method. Your bank or payment provider may need additional time to post the refund.
Your Consumer Rights
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.
Contact Us
For questions or help with an order, email info@thecanterburycreative.com.